Section 1: Understanding Alcohol Licensing

What is an Alcohol License?

An alcohol license is a legal permission granted to businesses to sell alcoholic beverages. In the UK, licenses are governed by the Licensing Act 2003.

Types of Alcohol Licenses

1. **Premises License**: Required for any location selling alcohol.

2. **Personal License**: Issued to individuals who supervise the sale of alcohol.

Section 2: Responsibilities of Till Cashiers and Servers

Legal Age Verification

– **Challenge 25 Policy**: Always ask for ID if the customer appears under 25.

– **Acceptable Forms of ID**:

  – Passport

  – UK driving license

  – National ID card

– **Handling Refusals**: Politely refuse service if ID cannot be provided.

Refusal of Service

– **Signs of Intoxication**: Be aware of the indicators of intoxication, such as slurred speech or unsteady behavior.

– **Situations to Refuse Service**: 

  – When a customer is already intoxicated.

  – When serving someone who is behaving aggressively or disruptively.

Maintaining a Safe Environment

– **Handling Difficult Customers**: Remain calm and professional. If necessary, involve a manager.

– **Reporting Incidents**: Document and report any incidents to management immediately.

Section 3: The Licensing Act 2003

Key Provisions

– Establishes the framework for licensing alcohol sales.

– Sets the legal age for purchasing alcohol at 18.

– Outlines the responsibilities of license holders.

Offenses and Penalties

– Serving alcohol to a minor can result in fines or imprisonment for individuals and businesses.

– Failure to comply with licensing laws can lead to the revocation of the premises license.

Section 4: Best Practices for Serving Alcohol

Proper Serving Techniques

– Pouring the correct measures to avoid over-serving.

– Engaging customers in a friendly manner while monitoring their alcohol intake.

Promoting Responsible Consumption

– Encourage customers to drink water or non-alcoholic beverages.

– Provide information on local transportation options for getting home safely.

Section 5: Case Studies and Scenarios

Scenario 1: Underage Sale

A customer who looks under 18 approaches the bar. You should:

– Ask for ID.

– If no ID is provided, politely refuse the sale.

Scenario 2: Intoxicated Customer

A customer is visibly intoxicated and attempts to order more drinks. You should:

– Refuse service and suggest they have water instead.

– Notify a manager if the situation escalates.