By purchasing goods from you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site.

Definitions and interpretation

In these terms the following words have the following meanings.

“Contract” the contract for the sale and purchase of the Goods;
“Delivery Area” only mainland addresses within England, Wales, and parts of Scotland. All offshore addresses are excluded eg: the Isle of Man, the Scottish Isles, Ireland and the Channel Isles. 
“the Web Site” our presence on the world wide web, currently accessible via the address;
“the Seller”, “we”, or “us” AYLINGS COUNTRY GARDEN CENTRE LIMITED (our Company number is 10623119 and our registered office is at Trotton, Rogate, Petersfield, Hampshire, England, GU31 5ES

1. Basis of the sale

1. 1 An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.

1.2 We aim to give you a clear idea of the nature of the plants we sell. However, you appreciate that there are inevitably slight variations in size, shape and colour between different specimens. Illustrations, descriptions other information as to particular plants are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations.

2. Details of the order

2.1 The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).

2.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.

2.3 The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area.

3. Price of the Goods

3.1 If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.

3.2 Our charges for transport, packaging and insurance are detailed on the order page and will be included in the total price for the Goods.

4. Payment terms

4.1 We will charge your credit card account for payment upon receipt of order. We accept no liability if a delivery is delayed because you did not give us the right payment details.

4.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.

4.3 We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

5. General delivery

5.1 We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

5.2 We will aim to deliver within the quoted time frame but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date will have to be extended. 

7. Risk and ownership

7.1 Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

7.2 You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

8. Returns and cancellations

8.1 Click here to read our returns policy.

9. Warranties


We want your landscape to be a success, and we stand behind the excellent quality of our plants with a Three-Month warranty. Most problems with newly planted plants arise within 30 days of planting. And to contact us at the FIRST SIGN of trouble so that we have the opportunity to discuss the care methods that can save your plant. Failure to contact us in a timely manner may void your warranty. As a reminder, you must give your plant adequate opportunity to break winter dormancy. Aylings Garden Centre reserves the right to require that a plant be cared for until it is returned to the Garden Centre

The Retail Plants Warranty compensates you for covered plant failures for Three Months from the date of purchase, or from the date of installation by the Garden Centre. Provided that your order is paid in full with a valid receipt, you will receive a merchandise credit card, or other one-time credit, equal to your paid purchase price, excluding labor and delivery fees. Replacement plants are eligible without charge for the same service (delivery or installation) that was provided for the original plant. Scheduling for free installation or delivery of replacement plants will be at Weston Nurseries’ sole discretion. Installation or delivery fees will not be credited or refunded. 

Excluded from the Retail Warranty are: 

  • Plants that may have suffered in appearance but are capable of recovering with proper care. 
  • Herbaceous perennials, roses, sub-shrubs (Buddleia, Calluna, Caryopteris, Cytisus, Erica, Hypericum), sod, annuals, vegetables, houseplants, live Christmas trees, and plants planted in containers such as window boxes, planters, etc. 
  • Plants damaged by conditions beyond our control such as improper or delayed planting, insufficient care, extreme weather, insects, disease, animals, mechanical injury, winter damage, etc. 
  • Plants designated and labeled as Not Warrantied. 
  • Plants purchased at Clearance, Pallet, Tent or Final Sale prices. 
  • Plants purchased with a warranty credit or warranty merchandise credit. 
  • Plants for which you do not have a valid Weston Nurseries receipt. 
  • Plants that skip a flowering cycle. 
  • Notwithstanding these exclusions, purchased plants are guaranteed to be true to name and variety.
  • Mislabeled plants will be replaced, up to the original value, even beyond the warranty period. 
  • This retail warranty does not apply to any plant purchased from Weston Nurseries Wholesale Division by a landscaper or other third party on behalf of a homeowner. 

10. Liability

10.1 If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods free of charge.

10.2 We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer. 

10.3 These terms and conditions do not affect your statutory rights as a consumer.

10.4 We will continually improve the Goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the Web Site up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the Web Site are generally accurate but variations in colour, shape and size must be expected.

10.5 The content of the Web Site is directed solely at those who access the site from addresses within the Delivery Area.

10.6 We assume no responsibility for the contents of any other web sites to which this Web Site has links.

11. Matters out of our control

11.1 We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.

12. Copyright

12.1 All of the written, photographic, design and audio content of the Web Site together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.

12.2 None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.

12.3 All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.

13. Privacy

13.1 Click here to read our privacy policy which explains how we will not pass on your details to any third party.

14. Changes

14.1 We reserve the right to make changes to this Web Site and these terms at any time.

15. Complaints

15.1 If you wish to complain about any aspect of our service, please email us at

16. Promotions

16.1 Unless otherwise stated, discount codes (including those offered/displayed by third parties) cannot be used in conjunction with any other offer or discount codes, are not redeemable against any previous orders, are not applicable for purchases of any products,

19. Governing law and jurisdiction

19.1 These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

20. General

20.1 Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and contact telephone number and tell us of any changes to them.

20.2 If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.

20.3 To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

20.4 The headings in these terms are for convenience only and will not affect their interpretation.