General Assistant

General Purpose:

To maintain high quality customer experience within the shop areas of garden centre through excellent shop keeping and display standards, and processing sales accurately at the till.

Key Tasks and Responsibilities

· Provide a warm welcome and exceptional customer experiences at all times;

· Assist customers by proactively providing accurate and relevant information on products and services, within the garden centre, both in person and on the telephone;

· Ensure high standards of presentation and cleanliness at all times;

· Undertake cash handling and operate the till, accurately inputting all transactions to maintain EPOS data, and ensure that all financial transactions balance with takings.

· Accurately process all deliveries, checking stock against delivery notes, pricing and booking into the EPOS system.

· Maintain displays, through well thought out merchandising of stock, as well as cleaning, dusting and shopkeeping, replenishing stock as necessary in order to maximise sales potential;

· General daily housekeeping, including sweeping and cleaning floor areas around displays, ensuring trollies and baskets are available for customers, and that all signage is correct.

· Work to achieve department financial income targets including sales, wastage and margins; Encourage linked sales and special offers where relevant.

· Ensure the safe and efficient use of equipment and resources at all times, complying with health and safety requirements at all times;

· Undertake any other reasonable duties as directed;

· Ensure accurate recording of all information (cash, sales and stock);

· Effectively manage any allocated assignments or tasks within agreed time frames;

· Assist in other areas of the garden centre as required, including outdoors in the plant area

  • Undertake any other reasonable duties as directed by the garden centre management team.

Person Specification – Plant Area Assistant


· Customer Care training


· Experience of working as part of a team

· Experience of working in a retail outlet

· Experience of customer service

· Experience of working in a garden centre.

· Experience of Merchandiding and display

· Experience of working with Cash.


· Basic Knowledge of Gardening / garden products and services


· Able to work as part of a team, following instructions as directed

· Able to show initiative and be self-motivated

· Able to work quickly and to tight timescales

· Ability to be flexible and to adapt to changing and challenging circumstances

· Able to communicate effectively verbally with a range of people

Job Type: Permanent

Salary: Up to £8.72 per hour

Apply for this vacancy

Do you want to respond to this vacancy? Please fill out this form completely and your information will be sent to the garden centre.

You can enclose your curriculum vitae (CV) for example.