Privacy Notice

Aylings Country Garden Centre Limited

Last Updated: June 2026

Introduction

Aylings Country Garden Centre Limited is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner.

This Privacy Notice explains how we collect, use, store, share, and protect your personal data when you visit our garden centre, use our website or webshop, join our loyalty programme, purchase products from us, contact us, apply for employment, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

Who We Are

Aylings Country Garden Centre Limited is the Data Controller responsible for your personal data.

Company Number: 10623119

Registered Office:
Trotton – Rogate
Petersfield
GU31 5ES
Hampshire
United Kingdom

Email: info@aylingsgardencentre.co.uk

Telephone: 01730 810430

How We Collect Personal Data

We may collect personal data in several ways:

Directly From You

Including when you:

• Purchase products in-store or online
• Create a webshop account
• Join our loyalty programme
• Contact us by telephone, email, post, or social media
• Subscribe to our newsletter
• Enter competitions or promotions
• Register for events
• Apply for employment

Through Our Website

We may collect information through:

• Website forms
• Customer accounts
• Cookies and similar technologies
• Web analytics tools
• Online ordering systems

Through Third Parties

We may receive information from:

• Delivery providers
• Payment service providers
• Marketing service providers
• Recruitment platforms
• Website service providers

Where third parties process data on our behalf, they are required to do so in accordance with applicable data protection laws.

What Personal Data We Collect

Depending on your interaction with us, we may collect:

Customer Information

• Name
• Postal address
• Delivery address
• Email address
• Telephone number
• Date of birth (where voluntarily provided)
• Loyalty card information
• Purchase history
• Marketing preferences
• Customer account information

Website Information

• IP address
• Browser information
• Device information
• Website usage information
• Cookie preferences
• Location information where enabled by your device

Recruitment Information

If you apply for a role with us, we may collect:

• CV and employment history
• Qualifications
• References
• Contact details
• Information relevant to recruitment

CCTV Information

We operate CCTV systems at our premises and may collect:

• Images of visitors, customers, staff, contractors, and suppliers
• Date and time of visits
• Vehicle information where visible

Payment Information

Payments are processed through secure third-party payment providers.

We do not store full payment card details.

How We Use Your Personal Data

We use personal data to:

Provide Products and Services

• Process orders
• Deliver products
• Manage customer accounts
• Process returns and refunds
• Provide customer support

Operate Our Loyalty Programme

• Administer loyalty memberships
• Record purchases and rewards
• Offer loyalty benefits
• Improve customer experience

Marketing and Communications

Where permitted by law, we may:

• Send newsletters
• Provide promotional offers
• Inform customers about events, products, and services
• Send birthday offers and promotions

You can unsubscribe from marketing communications at any time.

Improve Our Business

We may analyse customer purchasing patterns, loyalty card activity, website usage, and customer preferences to:

• Improve products and services
• Improve customer experience
• Plan stock and promotions
• Develop marketing campaigns

Recruitment

To assess applications, communicate with candidates, and manage recruitment activities.

Legal and Regulatory Requirements

To comply with legal obligations, including:

• Tax and accounting requirements
• Consumer protection obligations
• Health and safety requirements
• Fraud prevention and detection

Our Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to fulfil a contract with you.

Legal Obligation

Where we are legally required to process information.

Legitimate Interests

For the efficient operation of our business, including:

• Customer service
• Loyalty programme administration
• Security monitoring
• Fraud prevention
• Business improvement

Consent

Where required for certain marketing activities and cookie usage.

Consent may be withdrawn at any time.

Sharing Personal Data

We may share information with:

• Delivery and courier companies
• Payment service providers
• IT and website service providers
• Marketing service providers
• Professional advisers
• Insurers
• Government bodies and regulators where legally required

We do not sell your personal information to third parties.

All third parties are required to protect personal information and process it lawfully.

International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.

CCTV Monitoring

CCTV operates throughout our premises for:

• Crime prevention and detection
• Protection of customers, staff, and property
• Health and safety purposes
• Investigation of incidents

Access to CCTV recordings is restricted to authorised personnel.

Recordings are normally retained for up to 30 days unless required for investigation, legal proceedings, or insurance purposes.

Cookies

Our website uses cookies and similar technologies to:

• Ensure website functionality
• Improve user experience
• Analyse website performance
• Support marketing activities

Where required, we will request your consent before placing non-essential cookies.

Further information is available in our Cookie Policy.

How Long We Keep Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, tax, accounting, insurance, and business requirements.

Typical retention periods include:

• Customer transaction records: 6 years
• Loyalty programme records: While active and up to 2 years after inactivity
• Marketing records: Until consent is withdrawn and for a reasonable period thereafter
• Recruitment records (unsuccessful applicants): Up to 6 months
• Employee records: 6 years after employment ends
• CCTV footage: Normally up to 30 days

Where required by law, certain records may be retained for longer periods.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information where applicable
• Restrict processing
• Object to processing
• Request transfer of your data in certain circumstances
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details below.

We will normally respond within one calendar month.

Data Security

We take appropriate technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures include secure systems, restricted access controls, staff training, and regular security reviews.

Complaints

If you have concerns about how we process your personal data, please contact us first so that we can investigate and resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

Contact Us

For any privacy-related questions or requests, please contact:

Aylings Country Garden Centre Limited

Email: info@aylingsgardencentre.co.uk

Telephone: 01730 810430

Address:

Aylings Garden Centre
A272
Trotton
West Sussex
GU31 5ES
United Kingdom

Changes To This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, legal requirements, or services.

The latest version will always be available on our website.